Terms and Conditions

Web portal operator

MDN Consulting s. r. o.
Karpatské námestie 10A
Bratislava – Rača town part
831 06
Slovak republic

Company Identification Number: 54 067 154

1) About the registration

“We declare that the identification data is only used for identification purposes when shopping at MDN Consulting s. r. o. and will not be provided to any third parties or otherwise misused.” By confirming the registration, you agree to the sending of e-mails with offers from the online store of MDN Consulting s. r. about.

E-mails with offers will be sent a maximum of twice a month and the size of individual e-mail messages will not exceed 50kB. You can cancel the e-mail newsletter service at any time by writing to e-mail address: “info@smokingdis.eu” or at the above-mentioned company address.

Orders can be made without registration.

2) Acceptance and processing of the order, purchase contract

The Buyer’s order is a draft of the purchase contract and the purchase contract itself is concluded from the moment of delivery of the binding consent of the Buyer and the Seller with this draft (binding confirmation of the order by the Seller). From this moment, mutual rights and obligations arise between the Buyer and the Seller.

By concluding the purchase contract, the Buyer confirms that he or she has read these General Terms and Conditions, including the complaint conditions, and that he or she agrees with them. The Buyer is sufficiently informed of these General Terms and Conditions and the complaint procedure by making the order and he or she has the opportunity to become acquainted with them.

The Seller reserves the right to cancel the order or part thereof before concluding the purchase contract in the following cases: the goods are no longer produced or delivered or the price of the delivered goods has significantly changed. In the event that this situation occurs, the Seller will immediately contact the Buyer to agree on further action. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his or her account and the purchase contract will not be concluded.

All orders received by this online store are binding. The order can be canceled before it is sent. In the event that the order is not canceled before the sending and will be sent, the customer may be required to reimburse the expenses associated with the sending of goods. You are automatically informed about the receipt of the order by e-mail. In the detail of each product and in the order confirmation, the approximate delivery time of goods that were not in stock is stated. For each item, it is shown whether the goods are in stock or not. If the goods are not in stock or are not in stock at the supplier, we will immediately inform you about the next delivery date.

Cancellation of the order

If you cancel your order within 12 hours, we consider the order canceled. You can cancel an order by e-mail or by phone. When canceling the order, it is necessary to state your name, e-mail and order number.

3) Transport options by public carriers:

Goods may be delivered by Packeta.sk parcel transport company

The price for transport is displayed after selecting the option of transport.

WARNING! If the package is visibly damaged or if the protective tape is broken, file a complaint directly with the carrier. The supplier is not liable for damage caused during transport.

The shipment is usually delivered the next day after dispatch. The customer is informed about the shipment by phone.

4) Warranty

You will always find a tax document in the package. The warranty period begins on the date stated on the document. The warranty period is specified for each product in the detail of the goods. In case of dispute, the warranty period may be extended by 5 (five) days as compensation for shipping time.

5) Conflict with the purchase agreement – general information

In the event that the item is not in accordance with the purchase contract upon its takeover by the Buyer (hereinafter referred to as the “conflict with the purchase contract”), the Buyer has the right to have the Seller bring the item into a condition that corresponds to the purchase contract free of charge and without undue delay, at the request of the Buyer either by exchanging the item or by repairing it; if such a procedure is not possible, the Buyer may request a reasonable discount on the price of the item or the right to withdraw from the contract. This does not apply if the Buyer knew about the breach of the purchase contract before taking over the item or caused the breach of the purchase contract himself. A discrepancy with the purchase contract, which manifests itself within six months from the date of taking over the thing, is considered a conflict already existing at the time of the takeover, unless it contradicts the nature of the thing or unless it is proven otherwise.

We provide a warranty period for the goods pursuant to the law.

6) The Consumer’s right to withdraw from the purchase contract

If the purchase contract is concluded by means of distance communication (in the online store), the consumer has the right to withdraw from the contract within 14 days from the takeover of the goods. In this case, the consumer contacts the Seller and preferably states in writing that he or she withdraws from the purchase contract, stating the order number, date of purchase and bank account number for refund. The money can also be returned in cash at the company’s registered office. Withdrawal from the contract must be delivered no later than the last day of the 14-day period. In special cases, the return period may be extended, depending on the circumstances, but it may not be longer than 30 days from goods delivery.

However, this provision of the law cannot be understood as the possibility of borrowing goods free of charge. If the consumer exercises the right to withdraw from the purchase contract within 14 days from the takeover of the contract performance, he or she must give the supplier everything he or she has received under the purchase contract. If this is no longer possible (e.g., the goods have been destroyed or consumed in the meantime), the consumer must provide monetary compensation in return for what can no longer be given. If the returned goods are only partially damaged, the Seller may claim damages from the consumer and set off his claim against the returned purchase price. In such a case, the Seller is obliged to prove the damage. In this case, the Seller returns only the reduced purchase price to the consumer.

In addition, the Seller may offset his actual costs incurred in returning the goods (transport costs, etc.) to the purchase price to be returned to the Buyer.

The consumer does not have the right to withdraw from the contract, in the case of contracts:

  • for the provision of Services, if their performance was started with his consent before the expiry of the 14-day period from the acceptance of the performance,
  • for the supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the Seller,
  • for the delivery of goods adjusted according to the wishes of the Buyer or for his person, as well as goods that are subject to rapid destruction, wear or obsolescence,
  • for the delivery of audio and video recordings and computer programs, if the Buyer breaks their original packaging,
  • for the supply of newspapers, periodicals and magazines consisting of a game or lottery.

7) Delivery and delivery conditions

Some shipments can be divided into several packages. Postage remains unchanged.

We monitor all shipments until they are delivered and thus, we try to prevent problems that may arise during delivery.

Returning the goods:

  • Prepare the shipment as described below.
  • Send the goods that you will send back to the address as described below to the carrier of your choice.

How to prepare the shipment

The shipment must be complete (including accessories and all documentation) and in the condition in which you took it over upon delivery. Attach the proof of purchase to the goods. Please always use wrapping paper or cardboard so that the original packaging cannot be pasted, labeled or otherwise degraded during transport. Do not send the goods cash on delivery, we recommend that you insure the goods. The money will be returned to your bank account (don’t forget to write it), usually within 3 business days from receiving the shipment. In case of return of the goods, the amount will be reduced by shipping costs (this does not apply to complaints!).

8) Payment methods

All payment methods can be selected before choosing the transport method. All payment methods are included in the shipping price.

  • Advance payment – when you select this option, you will receive a deposit letter with all the details for the payment. We will ship the goods upon receipt of the payment to our bank account.
  • cash on delivery – we will send you the ordered goods by post and you will pay for the goods in cash upon the goods takeover.
  • personal pick up – you will pay in cash at the goods personal pick up – payment card/PayPal

9) Safety

You do not have to worry about misuse when paying with credit cards. We use a proven payment gateway with a 3-D secure protocol, supported by card associations. All internal information (passwords, names, operations) is encrypted. To increase speed, it does not encrypt general information (information about individual items of goods).

10) Claims

If the goods that you received from us are damaged or non-functional, follow the claim procedure described below. Return of goods due to withdrawal from the contract is described in the point 6 of the General Terms and Conditions.

11) Claim procedure

The products to which the right to make a claim applies must be handed over for assessment as soon as the defect is found, must be clean and with the appropriate documents and a description of the defect, or a marked place of the defect.

How to make a claim

In case of a claim, you can choose two options, follow the description below: Send the product to the address – “contact address”. Shipping is paid by the Seller.

Contact us as soon as you know when and where we will be able to pick up the shipment. The shipment must be complete (including accessories and all documentation) and in the condition in which you took it over upon delivery. Attach the proof of purchase to the goods. Please always use wrapping paper or cardboard so that the original packaging cannot be stuck, labeled or otherwise degraded during transport. Do not send the goods cash on delivery, in which case the goods will not be accepted. We recommend that you insure the goods. You will receive a claim protocol immediately upon receipt of the goods. The goods must be properly packed for transport so that they are not damaged. Defective or damaged goods will be replaced or the purchase price will be refunded. The goods must be accompanied by all documents that the Buyer received with the goods, such as receipt, warranty card and other documents. The Seller does not accept liability for the damage that results from the operation of the products, functional properties and damage from improper use of the products, as well as damage caused by external events and improper handling. Defects of this origin are not covered by the warranty provided either. For hygienic reasons, the goods should be only properly cleaned when filing a claim. If the manufacturer provides a longer warranty, it is listed with the goods in the catalog. Dismissed complaints may be subject to complaint costs and handling fees. You will be informed about the handling of your claim by e-mail or SMS. As with the delivery of the order, you will be informed about the shipment of the package and the delivery date. Thank you for taking the time to read these General Terms and conditions.

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The General Terms and Conditions are valid from November 20, 2016 until further notice.

Information for Buyers: in case of change of General Terms and Conditions, the General Terms and Conditions that were valid on the date of purchase are valid.

Need help? Contact our support team at support@smokingdis.eu

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